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YOUR QUESTIONS

Clear answers.
A confident beginning.

The essentials before your appointment. Browse by treatment or booking topic.

Laser Hair Removal

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How many laser sessions will I need?

Hair grows in cycles, so a series of sessions is usually needed. Your area, hair and response determine the schedule and any maintenance.

Can laser hair removal treat darker skin tones?

GentleMax Pro’s 1064 nm Nd:YAG option can suit darker skin tones after assessment. Your skin, hair and recent sun exposure guide the settings.

What should I do before laser hair removal?

Follow the preparation instructions provided for your appointment. Avoid tanning and tell us about recent sun exposure, medications and skincare products. Shaving may be requested; waxing or plucking can interfere with treatment. Do not stop prescribed medication without advice from your prescriber.

What should I avoid after treatment?

You will receive aftercare guidance specific to your treatment. Sun exposure, heat, friction and irritating skincare may need to be limited. Use the recommended sun protection and contact us if you have concerns or an unexpected reaction.

PicoWay

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How many PicoWay treatments will I need?

The concern, skin and response determine the plan. Tattoo colour, size and depth also affect the number of sessions. Complete clearance is not guaranteed.

Can PicoWay treat melasma?

Melasma needs careful assessment. It can recur, and laser may worsen pigmentation, especially in darker skin. Medical guidance and sun protection matter.

How does tattoo removal work?

Short laser pulses target tattoo pigment. Fading is gradual, and different inks respond differently. Your plan is discussed at consultation.

Facials & Skin Health

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How do I prepare for a facial?

Tell us about allergies, sensitivity, your skincare products, medications and recent treatments. Follow the instructions for your selected facial.

What is the PDRN option for microneedling?

PDRN is an optional addition. We explain the product, application and suitability before treatment. Microneedling is $140, or $180 total with PDRN.

Booking & Policies

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Is a consultation required?

Start with a consultation for laser or PicoWay to review suitability, preparation and realistic expectations.

How do I book an appointment?

Book online using the booking buttons, or contact 438-500-6128 or info@keterspa.ca.

What deposit is required?

A non-refundable deposit of 50% of the treatment price reserves your appointment and is applied toward your treatment.

What happens if I arrive late?

A 15-minute grace period applies. After this period, the deposit is forfeited.

How do I cancel or reschedule?

Please give at least 24 hours’ notice to cancel or reschedule your appointment.

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